ISOPODS - We pack our isopods well and send 2 day priority mail on Mon-Wed to ensure your isopods are delivered quickly and do not sit in post office over the weekend. We have never had any problems shipping in this manner. As these are live specimens we cannot absolutely guarantee live arrival due to unforseen circumstances (box left in extreme hot or cold on a doorstep), however if you are concerned about these issues you can leave us a message in your order to hold for pick up or choose Isopod Shipping Signature Required, this will ensure your mail carrier does not leave your shipment without your knowledge. There are no refunds on dead specimens. If there is any problem with your order please contact me right away at isopodconnection@yahoo.com and we will do our best to resolve your issue. If you do receive dead specimens on arrival please notify us immediately at immediately, it is my policy to replace specimens only not shipping. We require a picture of dead specimens as well as specific time they were received. Decisions to send replacement orders with shipping paid by us will be on an individual case by case decision depending on the information we receive from the individual customer.
Please allow 1-7 business days for your order to ship out. All orders will be processed and shipped out, and updates on this process sent as quickly as possible. All orders for accessories, shells, and isopods will be sent priority mail, food only orders will be sent first class USPS mail. Isopods are shipped out Mon-Wed to ensure they do not sit in the post office over the weekend.
All other items may be returned if in original packaging and condition, buyer pays return shipping unless an error was made in your order. 
Please report any shipping damage with 24 hours of receiving your order for evaluation and replacement requests.
Although we do not breed springtails and we freeze all leaf litter there may be occasional springtails in with your isopods, these are also beneficial clean up crews so do not 
be alarmed if there are a few springtails in your isopod culture. We do send isopod care instructions, however we do not guarantee that all isopods will thrive in your habitats conditions.